An AI receptionist trained for your business.
Not a chatbot bolted to a phone number. A custom-built voice agent that knows your services, your hours, your intake questions, and your calendar.
Twelve things she does out of the box.
24/7 answering
Every call — day, night, weekend, holiday.
Appointment booking
Direct into your calendar with the right buffer.
Intake questions
Qualifying questions asked on the call, not in a callback.
Call routing
Route by service type, location, or urgency.
Warm transfers
Live handoff to you or a technician when it matters.
Voicemail transcription
Every message summarized and delivered.
SMS follow-up
Automatic text after the call — confirmations, links, next steps.
Missed-call recovery
Calls that would've died in voicemail get caught and worked.
Review requests
Completed jobs trigger a review ask automatically.
Bilingual EN/ES
Handles Spanish-speaking callers without a separate line.
Custom scripts
Trained on how your business actually talks.
Compliance-aware
MSA + DPA signed before go-live. You own your data.
From first call to booked job.
Four steps. Zero missed calls.
She answers — instantly, 24/7.
In a custom voice built to fit your business.
She understands the caller.
Asks the right questions, captures the details, qualifies the lead.
She books or routes.
Books the appointment directly, or captures every detail for your callback list — your rules.
Everything lands in one place.
Logged to your CRM with post-call summaries and analytics, so nothing slips.
The first eight seconds decide the call.
The moment someone suspects they're talking to a machine, they stop speaking in sentences and start barking words. "HOURS." "BOOK." "HUMAN." That's exactly when a phone bot falls apart. So we don't open with a menu. We open like a person.
Thanks for calling [your business] — this is Ava. Can you hear me okay?
A real question, not a greeting. It asks for a sentence back instead of a command.
Yeah, I can hear you fine — I was calling about getting someone out this week.
And there it is. They're talking normally. That's the whole trick.
Perfect, you're in the right place. What's going on over there?
An open question. She gets the reason for the call in the caller's own words — not a guess from a phone menu.
No caller has ever noticed this. That's the point.
Built for businesses where a missed call is a missed job.
Consult inquiries pile up during treatments — every unbooked call is $500+ walking out.
New-patient calls come mid-appointment; the front desk can't be in two places.
A missed intake call is a client your competitor booked before lunch.
Emergencies don't wait for business hours — and neither should booking.
Buyer inquiries need speed-to-lead in minutes, not the next business day.
Fill schedule gaps and handle refill / triage calls without pulling clinical staff.
Same agent. Scales with you.
- You are the phone — until you're not.
- Bookings drop straight into your calendar.
- SMS summaries at end of day.
- Per-location scripts, hours, and routing.
- Roll-up reporting across all locations.
- Location-aware handoffs to on-call staff.
- Central script + local overrides.
- Compliance guardrails baked into every call.
- Data flows into your existing CRM stack.
Works with the tools you already run.
Most modern CRMs, schedulers, and phone systems. We map the exact stack during onboarding — no rip-and-replace.
- CRM and lead pipelines
- Online scheduling and calendars
- Business phone systems and call routing
- Field service and dispatch software
- SMS follow-up and confirmations
- Email notifications and daily call summaries
Enterprise-Grade Security. Built In, Not Bolted On.
Your callers trust you with their information. We protect it with the same infrastructure standards used by regulated industries — handled quietly in the background so you never have to think about it.
Encrypted End to End
Every call, transcript, and record is encrypted in transit and at rest using industry-standard protocols. Your data is protected the moment a call connects through to when it's stored.
Audited Infrastructure
The platform runs on SOC 2 Type II audited infrastructure, independently verified against rigorous standards for security, availability, and confidentiality.
Isolated Per Business
Your data lives in its own logically separated space. One client's information is never commingled with another's.
Controlled Access
Role-based permissions and full activity logging mean only authorized accounts touch your configuration and call data — and every action is traceable.
Consent-Aware Call Handling
Call recording follows applicable consent rules automatically, adapting to regional requirements, with audit-ready logs of every interaction.
You Own Your Data
Your call data is yours. Export it anytime, and on offboarding we return or permanently delete it on your written request — per the terms in your DPA.
From the moment a caller speaks to the moment a booking lands in your calendar, your data moves through encrypted, access-controlled, independently audited systems. Privacy isn't a feature we added — it's the foundation we built on.
Want the paperwork?
Every founding partner receives a Master Service Agreement and Data Processing Agreement before go-live — clear terms on data ownership and handling, signed before your agent ever takes a call.
We build it, you approve it, we manage it. One call tells us whether it's a fit.
The next call is already on its way.
Vanguard is a small group of local service businesses getting a front desk built and managed for them. One call tells us whether yours is a fit.
Ava answers our line 24/7 — (888) 709-8456 — she can book your call with Shawn.